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Managed ICT Support & Infrastructure Services

Reliable day-to-day IT support, infrastructure management and technology expertise for your business

Complete ICT Support for Modern Businesses

Onexa Global provides managed ICT support for organisations that need reliable technology without the cost and complexity of maintaining a large in-house IT team.

From end-user support and network management to servers, cloud platforms, cybersecurity, backup and infrastructure projects, our team can support the complete ICT lifecycle through remote assistance, on-site engineering and proactive monitoring.

Helpdesk & End-User Support

Fast, practical support that keeps employees productive.

Managed Helpdesk

  • Remote user support
  • Incident and request handling
  • Email and application troubleshooting
  • Password and access assistance
  • Ticket tracking and escalation

Desktop & Laptop Support

  • Windows and workstation support
  • Software installation and updates
  • Performance troubleshooting
  • Peripheral and printer support
  • New-user workstation setup

User Lifecycle Management

  • New starter setup
  • User moves and changes
  • Account provisioning
  • Access removal for leavers
  • Device and software handover support

Network & Connectivity

Secure, stable and scalable connectivity across offices, branches and remote users.

LAN & Switching

  • Network design and implementation
  • Managed switches and VLANs
  • Network segmentation
  • PoE infrastructure
  • Performance troubleshooting

Business Wi-Fi

  • Wireless coverage planning
  • Access point deployment
  • Guest and corporate Wi-Fi
  • Secure wireless authentication
  • Roaming and performance optimisation

Internet, Firewall & VPN

  • Internet edge configuration
  • Firewall policy management
  • Site-to-site VPN
  • Remote-access VPN
  • Multi-WAN and internet failover

Servers, Virtualisation & Data Centre

Design, deploy and maintain the infrastructure behind your business applications.

Server Infrastructure

  • Windows and Linux server support
  • File and application servers
  • Active Directory and DNS support
  • Storage and capacity management
  • Patch and lifecycle management

Virtualisation

  • VMware environments
  • Microsoft Hyper-V
  • Proxmox VE
  • Virtual machine deployment
  • Migration and consolidation

Infrastructure Operations

  • Capacity and resource monitoring
  • Storage management
  • Server health monitoring
  • Hardware replacement planning
  • Data-centre and rack support

Cloud & Microsoft Services

Support for cloud applications, collaboration platforms and hybrid infrastructure.

Microsoft 365

  • Microsoft 365 administration
  • Exchange Online support
  • Teams and collaboration support
  • User and licence administration
  • Mailbox and tenant migrations

Cloud Infrastructure

  • Cloud server deployments
  • Virtual private server support
  • Hybrid cloud integration
  • Cloud network configuration
  • Resource and cost optimisation support

Cloud Migration

  • Email migration
  • Server and workload migration
  • File migration
  • Cloud readiness assessment
  • Migration planning and cutover support

Endpoint & Device Management

Maintain consistent, secure and supportable user devices across the organisation.

Endpoint Management

  • Device inventory
  • Operating-system updates
  • Application deployment
  • Standard workstation builds
  • Device health checks

Mobile & Remote Users

  • Remote worker setup
  • Secure remote access
  • Mobile-device support
  • VPN and collaboration setup
  • Remote troubleshooting

Office Technology

  • Printers and scanners
  • Network-connected devices
  • Meeting-room technology support
  • IP phones and collaboration devices
  • Peripheral troubleshooting

Cybersecurity & Hardening

Reduce risk through practical security controls and ongoing maintenance.

Infrastructure Security

  • Firewall configuration
  • Network segmentation
  • Secure remote access
  • Server hardening
  • Administrative-access controls

Endpoint Security

  • Endpoint protection support
  • Patch management
  • Local privilege management
  • Device-security baselines
  • Malware incident assistance

Identity & Access

  • User access reviews
  • Multi-factor authentication support
  • Password-policy implementation
  • Role-based access planning
  • Joiner / mover / leaver processes

Backup, Disaster Recovery & Business Continuity

Protect important systems and reduce recovery time when problems occur.

Backup Management

  • Server and file backups
  • Database backup support
  • Cloud backup options
  • Backup monitoring
  • Retention-policy management

Recovery Planning

  • Restore testing
  • Recovery procedures
  • Critical-system prioritisation
  • Recovery time planning
  • Documentation and runbooks

Business Continuity

  • Redundant infrastructure planning
  • Internet failover
  • Remote-working readiness
  • Alternate service options
  • Disaster-recovery architecture

Monitoring & Proactive Maintenance

Identify problems early and keep infrastructure healthy.

Infrastructure Monitoring

  • Server availability and health
  • CPU, memory and storage utilisation
  • Network-device availability
  • Internet and link monitoring
  • Service and application checks
  • Operational alerts and escalation

Preventive Maintenance

  • Patch scheduling
  • Firmware and software reviews
  • Capacity planning
  • Log and alert review
  • Configuration backup
  • Periodic health checks

ICT Projects & Professional Services

Engineering support for new systems, upgrades, migrations and office changes.

New Office & Site Setup

  • Network and Wi-Fi deployment
  • Server and endpoint rollout
  • Internet and firewall setup
  • Structured ICT commissioning
  • User cutover support

Migration & Upgrade

  • Server migration
  • Cloud migration
  • Network refresh
  • Operating-system upgrades
  • Legacy-system replacement planning

ICT Assessment

  • Infrastructure review
  • Security and configuration review
  • Asset and capacity assessment
  • Risk identification
  • Improvement roadmap

Additional ICT Capabilities

Our support model can be tailored around your existing environment, internal team and business requirements.

  • Remote and on-site support
  • Service desk and ticket management
  • Asset inventory and documentation
  • Hardware and software procurement support
  • Vendor coordination
  • ISP and carrier coordination
  • Active Directory administration
  • DNS and DHCP management
  • Microsoft 365 tenant administration
  • Email-security configuration support
  • File and folder permission management
  • Printer and peripheral support
  • IP phone and VoIP endpoint support
  • CCTV and IP-device network support
  • Configuration backup and documentation
  • Technology lifecycle planning
  • Capacity and performance reviews
  • IT policy implementation support
  • Multi-site ICT support
  • Third-party application coordination

Flexible Support Models

Choose the level of support that fits your organisation.

Fully Managed ICT

Onexa Global acts as your outsourced ICT team, handling day-to-day support, infrastructure and vendor coordination.

Co-Managed ICT

Work alongside your internal IT team to provide specialist engineering, escalation support and additional capacity.

Project & On-Demand Support

Engage our engineers for migrations, upgrades, troubleshooting, deployments or specific infrastructure projects.

Structured Support with Clear Service Levels

Managed ICT support can be delivered against agreed priorities, response targets and escalation procedures.

  • Defined incident priorities
  • Response-time targets
  • Escalation procedures
  • Service request management
  • Remote and on-site support options
  • Regular service reviews
  • Infrastructure reporting
  • Planned maintenance activities

Need dependable ICT support?

Talk to Onexa Global about managed ICT support, infrastructure projects, cloud services, cybersecurity or ongoing technology management for your organisation.

Talk to an ICT Expert

Service scope, response targets and supported technologies can be tailored to the requirements of each customer environment.