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Professional services across ALE communications, collaboration, contact center, mobility and enterprise networking
Onexa Global provides design, deployment, integration, migration, upgrade, troubleshooting and ongoing support for Alcatel-Lucent Enterprise (ALE) environments.
From enterprise telephony and cloud collaboration to contact centers, mobility, management platforms and network infrastructure, our engineers help organisations build secure, resilient and scalable communication solutions.
Enterprise, SMB, cloud and hybrid communication platforms.
Enterprise-grade telephony and unified communications for medium, large and mission-critical environments.
Connected communications platform designed for small and medium businesses.
Cloud communications and collaboration for messaging, voice, video and hybrid working.
Cloud-based enterprise communications designed to support digital transformation and flexible deployment models.
Solutions for voice and omnichannel customer engagement.
Omnichannel contact center capabilities for voice and digital customer interactions, agent workflows, monitoring and reporting.
Scalable enterprise contact center platform for intelligent call distribution, routing, supervision and customer service operations.
Integrated applications that extend the communication platform.
Call recording, screen capture, monitoring and quality management for customer interactions and compliance.
Enterprise notification, alerting, audio broadcast and emergency communication workflows.
Automated attendant services for intelligent caller greeting and call-routing workflows.
Operator and dispatch capabilities for environments requiring efficient handling and supervision of calls.
Centralised enterprise fax services integrated with ALE communication environments.
ALE SoftPhone and IP Desktop Softphone support for desktop, remote and mobile users.
Centralised administration, SIP security and lifecycle management.
Centralised management for ALE communication networks, users, configuration, alarms, performance and operations.
Secure SIP perimeter protection, interoperability, remote-user connectivity and SIP trunk security.
Cloud-assisted software lifecycle, monitoring and operational services for supported ALE communication environments.
Desk phones, wireless handsets, DECT infrastructure and mobile communication.
Wired, wireless and network-management solutions supporting modern enterprise communications.
Enterprise access, core, data-center and ruggedised Ethernet switching across the ALE OmniSwitch portfolio.
Enterprise wireless LAN solutions for secure, scalable Wi-Fi connectivity across offices, campuses and specialised environments.
Management and visibility for ALE wired and wireless network infrastructure, including cloud-managed deployment options.
End-to-end engineering support for new deployments, migrations and existing ALE environments.
Talk to Onexa Global about Alcatel-Lucent Enterprise communications, contact center, mobility, management or network infrastructure.
Request ALE SupportProduct availability and supported configurations may vary by ALE release, licensing and deployment model.
Contact center solutions · Voice, API & UC development · Managed ICT support · Hosted PBX solutions